Bringing a Little Joy to Your Doorstep
At 2True Headbands, every order is an opportunity to share a little creativity, color, and happiness. We appreciate your support of our small business and want your shopping experience to be as enjoyable as possible, from the moment you place your order to the day your new favorite headband arrives.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Once your order has been successfully placed, our team will begin preparing it for shipment.
Please allow approximately 1–3 business days for order processing, unless otherwise stated on the relevant product page or at checkout. Processing times may vary during holidays, promotional events, or periods of unusually high order volume.
Business days exclude weekends and public holidays.
Please ensure that your shipping address, contact information, and order details are accurate before completing your purchase. If you notice an error, contact us as soon as possible at order@2trueheadbands.com. We will do our best to help, but changes cannot be guaranteed once an order has been processed or shipped.
Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times will be displayed during checkout whenever applicable.
Delivery times depend on the shipping method selected, the destination, the carrier, and other factors beyond our control. Any delivery estimates provided are for reference only and are not guaranteed arrival dates.
Unexpected circumstances, including severe weather, carrier delays, holidays, and transportation disruptions, may affect delivery schedules.
Shipping Costs
Shipping charges are calculated and displayed at checkout based on the available shipping options and the details of your order.
If promotional free shipping is available, the applicable eligibility requirements will be shown on our website or during checkout.
Please review the final order total before completing your purchase.
Tracking Your Order
When tracking information is available, it will be provided through your shipping confirmation email.
Please allow some time for the carrier's tracking system to update after your package has been shipped. Tracking information may not appear immediately.
If your tracking information has not changed for an extended period or your package appears to be delayed, please contact us at order@2trueheadbands.com. We will help you determine the appropriate next steps.
Incorrect Addresses and Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned because of an incorrect address, an incomplete address, or an unsuccessful delivery, please contact us to discuss the available options. Additional shipping charges may apply if the package needs to be sent again.
If you need to change your address after placing an order, contact us as soon as possible. We cannot guarantee address changes after processing begins.
Lost, Delayed, or Damaged Packages
Although we work to ensure a smooth shipping experience, occasional delivery problems may occur.
If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us at order@2trueheadbands.com with your order number and a description of the issue.
We will review the available information and help you understand the next steps. Resolution options may depend on the carrier's investigation, the circumstances of the delivery, and applicable consumer protection laws.
International Shipping
International shipping availability, delivery estimates, and charges will be displayed at checkout where supported.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated, these charges are the customer's responsibility.
Customs inspections and international transportation may also affect delivery times.
Contact Us
We want every 2True Headbands customer to enjoy a positive shopping experience.
If you have questions about shipping, delivery, or an existing order, please contact us at:
Email: order@2trueheadbands.com
Thank you for choosing 2True Headbands and supporting our creative journey. We hope your new accessories bring a little extra color, comfort, and happiness to your day!
2True Headbands Team