Privacy Policy

Your Privacy Matters to Us

At 2True Headbands, we value the trust you place in our small business. We are committed to handling your personal information responsibly and explaining how it may be collected, used, stored, and shared when you visit our website or make a purchase.

This Privacy Policy describes our general privacy practices. It should be reviewed and adapted to reflect the actual services, technologies, and legal obligations associated with our store.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

When you place an order, contact customer service, or voluntarily submit information through our website, we may collect details such as your name, email address, shipping address, billing address, and telephone number where requested.

Order Information

We may collect information about the products you purchase, your order history, transaction status, shipping details, and communications concerning your orders.

Payment Information

Payments are generally processed through third-party payment providers. We may receive transaction confirmations and limited payment-related information necessary to manage your order. Full payment card details are generally handled by the payment provider rather than stored directly by our store, depending on the payment method and platform configuration.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages viewed, and interactions with website features. Cookies and similar technologies may be used where applicable.

How We Use Your Information

We may use collected information to:

Process, fulfill, and deliver orders.
Send order confirmations, shipping updates, and other transaction-related communications.
Respond to customer questions and provide support.
Manage returns, refunds, and order-related concerns.
Maintain website functionality, security, and performance.
Detect and help prevent fraudulent or unauthorized transactions.
Comply with applicable legal and accounting obligations.
Send marketing communications where permitted and, when required, with your consent.

You may opt out of promotional emails by using the unsubscribe link provided in the message. You may still receive essential communications related to purchases or customer service.

Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to remember preferences, support shopping cart functionality, understand website usage, and improve the shopping experience.

You may be able to manage cookies through your browser settings or any consent tools available on our website. Disabling certain cookies may affect some website features.

How We Share Information

We do not sell personal information in exchange for money. We may share information with service providers when necessary to operate our business, including:

E-commerce and website hosting providers.
Payment processing services.
Shipping and delivery companies.
Customer service and communication platforms.
Security, fraud prevention, and analytics providers.
Professional advisers or authorities where legally required.

These parties may access information only as appropriate for their services and subject to applicable contractual or legal obligations.

If our business undergoes a merger, acquisition, restructuring, or similar transaction, personal information may be transferred as part of that process, subject to applicable law.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, or disclosure.

No internet transmission or electronic storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, meet legal obligations, resolve disputes, and maintain appropriate business records.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to object to or restrict certain processing, withdraw consent, or appeal a privacy decision where applicable.

To submit a privacy request, contact us using the email address below. We may need to verify your identity before processing certain requests.

Children's Privacy

Our website is intended for general shoppers and is not knowingly designed to collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not operate. We encourage you to review their privacy policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements. Any updated version will be posted on this page with a revised effective date where appropriate.