Your Happiness Matters to Us
At 2True Headbands, we believe accessories should make you feel comfortable, confident, and happy. Our brand began with Maggie's childhood search for a headband that combined style, comfort, and a secure fit. Today, that same spirit inspires us to create and share accessories that bring personality and joy to everyday life.
We understand that sometimes a purchase may not work out as expected. This policy explains how to contact us about returns, exchanges, and refunds.
Return Eligibility
If you are not satisfied with your purchase, please contact us within [insert return window] days of delivery to ask about return eligibility.
To be eligible for a return, items should generally be unused, unworn, unwashed, and in their original condition, with any original packaging or tags where applicable.
Certain items may not be eligible for return for hygiene, customization, or other reasons permitted by applicable law. Any applicable exclusions should be clearly identified on the relevant product page or at checkout.
Please contact us before returning an item. Unauthorized or improperly addressed returns may experience processing delays.
How to Request a Return
To start a return request, email order@2trueheadbands.com with the following information:
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Your order number.
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The name of the item you wish to return.
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The reason for your return.
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Photos, if the item arrived damaged or differs from your order.
Our team will review your request and provide instructions regarding eligibility, return shipping, and the next steps.
Please do not send items to an address that has not been confirmed by our customer service team.
Damaged, Defective, or Incorrect Items
We want you to receive the items you ordered in satisfactory condition.
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs when available.
We will review the information and explain the available resolution, which may include a replacement, refund, or another appropriate remedy, depending on the circumstances and applicable law.
Please allow us reasonable time to review the issue and respond.
Refunds
Once an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Original shipping charges and return shipping costs may be non-refundable where permitted by law, unless otherwise stated or the return is due to our error or another circumstance requiring reimbursement.
Exchanges
If you would like a different color, pattern, or style, please contact us to ask whether an exchange is available.
Exchanges depend on product availability and the condition of the returned item. If a direct exchange is unavailable, we may explain alternative options, such as returning the eligible item and placing a new order.
Cancellations and Order Changes
If you need to cancel or change an order, contact us as soon as possible at order@2trueheadbands.com.
We will do our best to accommodate your request before the order is processed or shipped. However, cancellations and changes cannot be guaranteed after fulfillment has begun.
Sale Items and Special Purchases
Any special return conditions for discounted, customized, or otherwise restricted items will be communicated before purchase where applicable. Nothing in this policy limits rights that cannot legally be excluded under applicable law.
Contact Us
We appreciate your understanding and the opportunity to help resolve any concerns.
For questions about returns or refunds, contact:
Email: order@2trueheadbands.com
Thank you for supporting 2True Headbands. Your support allows Maggie to continue exploring new ideas and sharing her love of creativity with customers like you.
2True Headbands Team